FAQs

What is your location?

N: 40.109132 | W: 8.246158

Why book through our website?

You have access to exclusive packages, best rate guarantees, and safe payment methods.

Is it necessary to guarantee my reservation? How is it done?

Yes, after booking confirmation, credit card details (number, expiration date and 3 digits of security code) you will be requested to secure the reservation.

I don't have a credit card. How do I secure my booking?

In case you do not have a credit card, the hotel will request a prepayment of a deposit in an amount to be defined by the hotel  and it should be done by bank transfer.

Can I make changes to my booking?

If you have any questions about your booking, changes or cancellations, please contact the hotel.

What are your room types?

The hotel has the following room types: quarto Standard Doble/Twin room, Superior Doble/Twin room, deluxe room , suite,  family suite,  superior suite  and connection rooms.

What is the difference from Standard Room to Superior Room?

Our standard rooms are in a wing adjacent to the hotel (New Wing) overlooking the inner courtyard or the mountains. Our superior rooms are situated in the Palace Wing overlooking the inner courtyard or the village. The décor of the rooms is also different. We have the example of in the Palace Wing the floor is in wood and in the New Wing is in carpet. In both types of rooms, the size of the rooms is 21m2.

Does the hotel offer wheelchair/accessible rooms?

Yes. In the Lousã Palace there is a room adapted for disabled guests. All areas of the hotel are accessible with a wheelchair. For more information, please contact the hotel.

Are there extra beds and/or cots available to be placed in the rooms? Do they have additional value?

Yes. Cots are free for children up to 2 years old. From 3 to 12 years the value is 20,00€/night. From the age of 13 the value is 35,00€/night.

From what time is the check-in? And the check-out is until what time?

Our check-in time is from 03:00 pm and the check-out time is until noon.

Can I check in before check-in time?

If the room assigned to you is already available, you can have an early check. In case this is not available, we can store your luggage and you can make use of all the services available at our hotel.

I'm going to be late. Is the reception open?

Our reception is open 24 hours a day.

Are pets allowed? If so, does it cost you an extra?

Yes. Pets are allowed, being these dogs or cats, with a maximum weight of 10Kgs. The value is 25,00€/night. For more information, please contact the hotel.

Do you have an indoor pool?

No. We only have an outdoor swimming pool.

Do you provide pool towels?

Yes, for more information request at reception.

Do you have a spa?

No, we don’t.

Does the hotel have a massage service?

Yes, upon prior booking and availability.

Do you have a gym?

No, we don’t.

Do you have a restaurant? If so, what's the schedule?

Yes. Our À TERRA restaurant is open from 1pm to 3pm and from 8pm to 10pm.

What kind of activities does the hotel have?

We organize bike tours, pedestrians’ trails through the Sierra da Lousã, various workshops among various other activities. For more information contact our Experience Manager – experience@palaciodalousa.com.

What can I visit in Lousã?

An ex-libris is the Castle and surrounding landscape, but there is much more to visit, like the Schist Villages, river beaches, museums, castle wooden walkway as well as the most famous swing of Portugal situated at the highest point of the Serra da Lousã (1205m).

Does the hotel have bicycles at the guest's disposal?

Yes. The hotel has available bicycles for both adults and children.

In Lousã is there a possibility of paragliding?

Yes. There is the possibility to practice Paragliding in addition to other sports such as Downhill, Mountain Biking, Enduro, Trail Running and Walkers with routes that are already defined.

Do the rooms have Sport Tv and Eleven Sports?

No. There is the possibility of seeing these channels in the hotel’s common area located on the 1st floor.

Do the rooms have a minibar?

Yes.

Do the rooms have a safe?

Yes.

Does the hotel have a private car park?

Yes, and free of charge.

Is it possible to book rooms for Weddings or Baptisms?

Yes, for more information contact: paulo.carvalho@palaciodalousa.com.